KUDOS to Firestone on S. Glenstone in Springfield, MO for Excellent Service

Just over a year ago, I needed new tires for my PT Cruiser. I dropped my car off at Firestone at 814 South Glenstone in Springfield, MO. When I picked up my car the next day, I drove off without noticing the wheel cap on my aftermarket rims was missing. I called Firestone and told them it was missing. After a couple hours, they said they couldn’t find it and offered to purchase a new one.

I went buy Pep Boys to order a new one. The guy in the tire and wheel department said they couldn’t order them. I went off disappointed. This Christmas, I asked for gift cards to replace the rims on my car. I headed to Sears to order four American Racing rims, and before I got there, I drove by Pep Boys. I decided I would ask one more time. This time the woman at Pep Boys was more helpful. She looked up the cap in the catalog and ordered a set of four for me. I picked them up today.

I decided on my lunch break, I would drive by Firestone and see if they were still willing to replace the cap. Without any hesitation, they looked my name up in their computers and delivered on their promise made over a year ago. That’s good service. As you may have noticed, I like pointing out good customer service because it’s so hard to get these days.

Needless to say, I get to enjoy my gift cards in other ways.